Roseland Furniture is a family-run furniture business based in Truro, in Cornwall, in the UK. The company was founded in 2010 and ever since it's been offering a wide range of quality, well-built furniture pieces at competitive prices. Take a look at its offer today and see for yourself why thousands of customers trust it when it comes to furnishing their homes and keep coming back for more pieces. Delivery is available throughout the UK.
How to claim my free Roseland Furniture discount code?
To claim your free Roseland Furniture discount code, you should first click on the ‘Get Code’ button. Copy the code and proceed to the Roseland Furniture website.
Find an item you’d want to buy, click on it, select quantity, and add it to the basket. To review and place your order, click on the shopping bag icon in the upper right corner of the website and then on the ‘Confirm Order’ button below.
Paste your free Roseland Furniture discount code to the provided box on the right and click on the ‘Apply’ button next to it.
Fill in all the required contact details on the left, select your preferred shipping and payment methods, and enter your payment details. Finish your order.
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About Roseland Furniture
Roseland Furniture is one of the UK's most loved and trusted furniture companies. It's a family-run business, established in 2010. It all started on the 24th of August, on eBay. The company is headquartered in Truro, in Cornwall, in the UK, where its main and clearance stores are located. Nationwide delivery is available from huge warehouse stocks.
The company offers quality oak, hardwood, and painted furniture for every room in your home, including the furniture for your office space. You'll find anything, from TV stands, bookcases, and display cabinets, over wine racks, cupboards, and table sets, to kitchen islands and larder units. Pieces are available at fantastic prices.
Roseland Furniture products
Roseland Furniture offers thousands of products for your home and office. In its collections, you’ll find products for your living room (tv & media, storage, tables, seating, and lifestyle such as lighting, rugs, and cushions), bedroom (beds, storage, dressing, and accessories including lighting, mirrors, chairs, throws, and cushions), dining room (dining tables, chairs, and benches, as well as dining sets, storage, and seating), hallway (benches, shoe cupboards, bookcases, and more), kitchen (storage, stools, and seating) and office (desks, bookcases, and cabinets).
Roseland Furniture collections
Roseland Furniture offers a range of different collections, including Abbey Light Oak and Abbey Waxed Oak, Bristol Charcoal, Cheltenham Blue, Farrow White, Industrial Oak, and others. Please note that the colours may not be accurately represented on your monitor, depending on its settings.
Roseland Furniture methods of payment
Roseland Furniture accepts several payment options, including VISA debit and credit cards, American Express, Mastercard, and Maestro. You can also pay for your order via GPay, PayPal or Amazon Pay. You can also select Divido as a payment method and apply for finance.
You must pay your order in full at the time of ordering so it can be prepared for dispatch. If the delivery address is different than the billing address, the card issuer may be contacted for authorization to proceed with the transaction.
Roseland Furniture finance options
Roseland Furniture offers finance options, as well. All you have to do to apply is select Divido as a payment method when placing your order. The process is simple and quick (it'll usually take less than 30 seconds until you see whether you qualify or not), and is 100% paperless. If prompted, complete the ID verification and review your agreement with the lender, then sign it electronically. You'll see the available plans and the cost breakdown for each of them. The minimal deposit is 10% but you can choose to pay up to 75%, which will reduce your credit amount.
To apply for one of the available finance plans, you must be at least 18 years old and a UK resident for at least 3 years. The minimum value of your order must be at least £1,000. You must also have a UK bank account that can accept direct debits and a credit/debit card registered to your home address. When applying for the finance, you must provide the address associated with your bank account and delivery must be to this address. To be eligible, you also must be employed (for permanent) or have another stable income (pension, Disability Allowance, or else).
A hard credit check will be performed. This will be recorded on your credit file and you must be ok with it. You'll find out whether you're eligible or not within less than 30 seconds. Once you're approved, you only have to digitally sign your credit agreement, pay the deposit and wait until your order arrives. Rarely, your application may be referred to a lender and you'd have to manually underwrite it. If this is the case, you'll receive a notification via email within 24 hours.
The first direct debit payment will be made around 30 days after the receipt of your order. You can repay the loan early (all or part of it) at any time. If you'd want to withdraw from the credit agreement, there's a 14-day cooling-off period (after signing the documents). To do this, you must notify Duologi.
Pre-Order and Out of Stock items
Roseland Furniture mostly sells in-stock items. Whether the item is in stock or not is clearly stated on the items description. Even though the item is listed as 'Pre-Order' or 'Out of Stock', you can still place an order. It'll be placed on back-order and dispatched as soon as it's available. However, you should note that the payment will be made once the order is placed. To confirm lead times, you should contact Roseland Furniture via phone or email.
Roseland Furniture mainland UK delivery
Standard Delivery is completed by 1-man courier service. This service is available free of charge, and you should allow 2-3 working days for your order to arrive. Although Standard Delivery is free, due to the high surcharges made by the delivery companies, a surcharge may be applied to some postcodes. Locations outside of the mainland UK will also incur a surcharge. The surcharge will depend on the exact location, ensuring the best possible price.
Pallet Service is used for our extra large or heavy items. The delivery is only to the kerb/driveway so you should have someone to help you. You'll be responsible for the item once it's unloaded from the vehicle. The items will be sent the next working day.
Before your order arrives, you should check all access points, especially when ordering large items since the furniture is not flat packed. If the access is difficult, dangerous, or unavailable, the delivery will be to the closest practical access point.
How can I track my order?
When placing your order, you should provide your mobile number and email address, so the courier can contact you with tracking information. On the delivery day, you'll receive a notification with a 2-hour delivery slot, so you can ensure someone's there to accept the order.
You can track your order when you log into your account. You’ll need your order/consignment number and your postcode.
What happens if I’m not at home at the time of the delivery?
If you know you won't be at home on the day of the delivery and there's no one who could accept the delivery, the driver can leave your order in a safe place. If there's any, just provide the information when placing your order. If there's no one home and there's no safe place, the driver will leave you a card with the information about the options for re-delivery. If the item is sent for re-delivery, you may be charged additional £10 for small items and between £70 and £100 for large items (depending on the delivery area). You can also choose to collect the order from the local depot.
Roseland Furniture delivery upgrades
Roseland Furniture also offers some upgrade options. If the upgrade is available on your order, you can purchase it once at check-out. Since Standard Delivery is only to the door, you may need extra assistance. If this is the case, you can upgrade your delivery to a 2-Man Service. 2-Man Service is to a room of choice (as long as it is safe to deliver the items there) and you can expect your order within 3-7 working days (Saturday is available in some locations, only). When it comes to flats/apartments above the 2nd floor and without access to a lift, it's completely up to the driver whether he thinks it's safe to complete the delivery to the room of choice or not.
If you can't wait several days for your order to arrive, you can upgrade to a Priority Dispatch, Express Delivery. To be eligible for this service, your order must be placed before 10 am. If the order is placed over the weekend, it'll be dispatched on Monday and delivered on Tuesday. Larger items, that are normally sent on the 2-Man Service, can also be dispatched as a priority, but will be sent via Pallet Service.
If you'd want your order to arrive earlier in the day, you can upgrade to a Pre-12 Weekday Delivery. Your order will be delivered by 1-Man and only to the doorway.
If you can't arrange to be at home over the weekdays, you can upgrade to Saturday Delivery for a small extra charge. This service is also completed by the 1-Man Service and only to the door. To be eligible for the Saturday Delivery, your order must be placed by 9:30 am on a Friday. If you'd want your order to be delivered on a specific Saturday, you should add a note when placing your order.
Is there a location where I can collect my order?
You can collect your order from the store in Truro, in Cornwall, in the UK. The store is open 5 days a week. You can contact someone from the team via phone or email for more details about this service. Free parking is available for customers.
Roseland Furniture non-mainland UK and mainland Europe
Roseland Furniture can arrange delivery to Northern Ireland and Republic Of Ireland, as well as to Channel Islands, Isle of Man, Isle of Wight, and Isle of Scilly. Delivery is also available to mainland Europe. However, you should contact the company via email or phone, to confirm the available delivery options.
Is the packaging recyclable?
Wherever possible, packaging is made from recycled materials. You should retain all packaging until you inspect the items. Once you decide you're completely satisfied with all of the items, you should either reuse or recycle the cardboard boxes.
Does Roseland Furniture have a clearance sale?
Yes, Roseland Furniture has a clearance section on its website. There you’ll find end of line stock items, available at great prices.
If you're in the neighbourhood, you can also visit the Clearance Warehouse in Truro, in the UK. All clearance items are sold for £100 or less (you'll see a coloured card on each of them, which corresponds to the price). You can take the items home with you or you can arrange a delivery for a small charge (£50).
What is the Roseland Furniture returns policy?
You should inspect all of the items as soon as you receive the order. If any of the items is faulty or damaged, you should contact Roseland Furniture via email or post. You should also include some photos, as a proof. You can return the items for a refund or exchange, free of charge. The company will arrange the collection/exchange and will decide which courier firm to use (it may be different than the one that delivered the order). Collection/exchange can be arranged from Monday to Friday, between 8 am and 6 pm. Exact time cannot be specified.
If you'd want to return any of the unsuitable items, you must do it within 14 days. Small items can be returned for free, if exchanged for the item of equal or greater value, while for large items you'll be charged a small fee of £20-40 (depending on the item you're returning and your location). If returning the unsuitable item for a refund, you'll be charged £10 per item (for small items), or £20-40 for large items (depending on the item and location). You should return the item within 14 days. The returns charge will be deducted from the refund amount.
Roseland Furniture can limit the number of free exchanges per customer, ensuring the offer is not abused. If the collection from the original delivery address isn't possible, a collection from a third party address (family member, work, neighbour, etc.) can be arranged.
If the item you're returning is not in the condition you described when cancelling the order, Roseland Furniture may deduct a reasonable charge from the refund amount. All of the items you're returning must be packaged in cardboard boxes, or the delivery service may refuse the exchange/collection.
Roseland Furniture blog
Check out the Roseland Furniture blog (‘A Roseland Home’) for more information about new arrivals and to find some interior inspiration. You’ll also find buying guides that might help you make better decisions when it comes to furniture shopping for your home or office space.
Roseland Furniture customer reviews
Roseland Furniture has received thousands of positive customer reviews across various review websites, including Reviews.io and Trustpilot. According to more than 17,400 reviews on Reviews.io, Roseland Furniture has a 4.58/5 star rating. 90% of reviewers recommend it and are satisfied with its delivery service. When it comes to customer service, it has 4.82 out of 5 stars. Roseland Furniture has also been named as the Fastest Growing Retailer in the 2020 Summer.
When it comes to reviews on Trustpilot, Roseland Furniture has a 4.6/5 star rating and is rated as excellent. There are more than 3,800 reviews. Its customers praise it for excellent quality, first-class service, and quick delivery. 'Very good service and arrived as expected', 'Good quality furniture at a good price', and 'Excellent customer service' are just some of the reviews you'll find there.
On eBay, where it all started, Roseland Furniture has 3650 followers and it's feedback score is 22205. 98.0% of its reviewers recommend it. There are over 1,700 customer reviews, and its customers are satisfied with the item description, communication, dispatch time, and postage.
You can also find individual product reviews once you click on the desired product on the Roseland Furniture websites.
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