Exclusive 12% off all orders

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How to claim your free Poppy Shop discount code

  • To claim your free Poppy Shop discount code, click the ‘Get discount code’ icon and copy your free discount code.
  • Head over to the Poppy Shop website and add all the items that you want to purchase to your bag.
  • Paste your free discount code on the ‘Gift card or discount code’ box and apply.
  • Enter your contact information, delivery address and ‘Continue to delivery method’.
  • Pay for your order and wait for delivery.

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About Poppy Shop

This is an online shop for The Royal British Legion. Hence, all sales made from the shop are channelled towards the Legion. The funds are used to support the Armed Forces Community including veterans, women, men and their families. By ensuring that everyone gets an item (or even 10) that is suitable for their taste, the work of The Royal British Legion is greatly supported. If you browse through the products available on the website, you will be stunned by the extensive range. Whether you want clothes, jewellery, bags and even accessories, pick as many as you’d like and support the great work.

Poppy Shop Delivery

All UK orders are delivered at £3.99 except orders over £40, which are delivered at no extra charge. The company dispatches all orders Monday- Friday and delivers within 3-5 working days. European orders are delivered at £14 and take 5 working days. Rest of the world orders are charged £28 and are delivered within 14 working days. The company does not deliver to countries within the European Union. To check the status of your order, log in to your account and view the status. Alternatively, you can call the Poppy Shop at 0300 1239 110.

Poppy Shop Returns Policy

If you are not satisfied with your Poppy Shop purchases, you can return them to the company within 30 days after delivery. All returns must be in the original condition delivered. This means that all tags, labels and wrapping should be intact. Also, you will be required to show proof of purchase. Please note that the company does not offer refunds except where items are delivered faulty. Poppy Shop does not reimburse any postage costs incurred to return an item. Once your refund request is approved, the funds will be credited to your original payment method.

Poppy Shop FAQs

I love the Poppy Pearl Crystal ring. How do I ensure it does not go out of stock before I purchase it?

While the only way to ensure that your favourite product does not sell out before you purchase it is to complete the ordering process, you can add it to your bag. If the item goes out of stock, you will be notified via email.

Can I order via phone?

Yes. You can make your Poppy Shop order over the phone.

Can I make changes to my order?

Poppy Shop fulfils all orders promptly. As such, you cannot cancel your order once you confirm it. If you still do not want to keep the items after deliveries, you can return them to the company for a refund.

What if I want to send one order to several addresses?

In this case, you will need to place separate orders as Poppy Shop cannot split orders.

What if I am not at home when the delivery guy arrives?

If you are not at the delivery location during the delivery time, the courier will find a safe place to leave the parcel. This can be a neighbour or another safe place. If this is not viable, your parcel will be returned to the depot. A card will be left explaining what you can do next.

I think I lost my order?

If you are unsure of the status of your order, log in to your account and check its status on the ‘Order history’ section. If you do not get your order within 28 days of order confirmation, contact the Poppy Shop team.

Where do the profits made by Poppy Shop go?

All profits go to The Royal British Legion and help support the work of the Armed Forces community. You get your favourite products and support a good cause!

How can I contact Poppy Shop?

You can reach Poppy Shop via call on 0300 123 9110 or send an email at poppyshop@britishlegion.org.uk.  

Poppy Shop Reviews

Poppy Shop has a poor rating of 1.8 among 25 reviews on Trustpilot. Customers have complained of failed deliveries, poor communication and pathetic customer service from the Poppy Shop team

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