Arsenal Direct

Exclusive 10% off all orders

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Discount code of 10% off cart. Cannot be used in conjunction with any other offer. Excludes all Kit and training wear ranges. Discount applies to adult audio tour tickets only. Subject to availability. Discount applies at checkout. Any refunds take into account this discount.
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Arsenal Direct

Exclusive £5 off adult stadium tour tickets

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This code will not be applied on accessories or clearance items.
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Arsenal Direct screenshot

Arsenal Direct

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How to claim my free Arsenal Direct voucher code?

  1. To claim your free Arsenal Direct voucher code, click on the Get Deal button and copy your voucher code.
  2. Head over to the Arsenal Direct website. Add the items you want to purchase to your basket and click on the checkout icon.
  3. Paste your voucher code on the voucher code box and click apply.
  4. Enter your delivery information and complete your order by choosing your preferred payment method.

About Arsenal Direct

Arsenal Direct is an online store that specializes in the latest Arsenal merchandise. It also has genuine signed memorabilia not forgetting the official Adidas Arsenal kit for kids, men and women. The company also retails training kits featuring cooling and breathable fabrics. Whether you are looking for Arsenal branded books, mugs, cozy pyjamas, Arsenal towels or even bedding, Arsenal Direct will sort all your needs.

Arsenal Direct delivery

If you are located in the United Kingdom, you will be charged £4.95 if you choose the click and collect or standard delivery method. These will take five working days to get your order. You can also opt for express delivery. This will cost you £6.95 and will be scheduled for next day delivery. Please note that deliveries to non-mainland UK, Northern Ireland and other remote areas may take longer than scheduled.

Please check the Arsenal Direct website for delivery costs and delivery timeframes to the Republic of Ireland, Europe, Russia, the U.S.A and the rest of the world.

If import duties are levied on the arrival of a package to the destination country, you will bear the cost of additional charges.

Arsenal Direct returns policy

Arsenal Direct has an amazing range of products. However, if you are not satisfied with your purchase, you can return it within 28 days of the delivery date. However, please note that exchanges and returns do not apply for hero printed or personalized shirts.

If you purchase a product during the Christmas holiday season, you have until January 25 the following year to return your product.

To make a return, download and print the returns form from the Arsenal Direct website. Make sure you enclose it in the returned parcel. Follow by registering the return online and create your free return label. Repack the items and attach the label to the parcel.

You can make your return via Royal Mail, ASDA toyou or InPost.

Your refund will be processed as soon as possible. However, it may take 30 days from the day confirmed for the return via email.

Arsenal Direct refer a friend programme?

Although Arsenal Direct does not have a refer a friend programme, visit the site for discounts of up to 50% on selected products.

Arsenal Direct FAQs

How do I place an order with Arsenal Direct?

The ordering process at Arsenal Direct is non-complicated. To place an order, simply visit the website and choose the items you want to purchase. You can either register an account or place your order without registering an Arsenal Direct account. Please note that your details will not be stored if you choose to place your order without registering.

Can I amend or cancel my already processed Arsenal Direct Order?

Unfortunately, you cannot amend or cancel a processed order. If you wish to make changes to your order, please reach out to the Arsenal Direct team via 020 7619 5003 Monday -Friday. Alternatively, you can send an email with an ‘urgent order amend’ subject line. Please note that this does not guarantee that your order will be amended as it could have already been dispatched.

Can I track my Arsenal Direct order?

If you feel your order has been delayed, you can track the status of your order from your Arsenal Direct account. You will be notified as soon as the package leaves the warehouse.

What if I want my order delivered to a different location?

If you want your order delivered to a different address, you can add the new address and set it as the default shipping address.

I want to change my click & collect store.

Click & Collect is a convenient and quick delivery method. However, please note that once you choose your local delivery store, you cannot change it if your order has already been processed. If you will be unavailable for the collection at the chosen store, you will need to cancel the order and wait for your refund to be processed. If you do not collect your order for up to 7 days, it will be returned to the Arsenal Direct warehouse. Please note that a refund will only be issued after the package is returned to Arsenal Direct.

What payment methods can I use to pay for my Arsenal Direct order?

Arsenal Direct accepts American Express, Visa Debit, PayPal, Google Pay, Amazon Pay, Visa, MasterCard, PayPal Express, Apple Pay and Laybuy. Sofort, Union Pay, Bancontact, Cartes Bancaires, JCB, Ideal, Alipay and Trustly are also accepted for certain countries.

Can I pay for my Arsenal Direct order later?

Yes. With LayBuy, you can pay for your order within 6 weeks after the delivery interest-free. However, this is only available for persons in Australia, the U.K or New Zealand.

Arsenal Direct reviews

Arsenal Direct has amazing merchandise. The products are of excellent quality and the customer service team is amazing. However, there are some delays in the deliveries.  

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