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Founded in 2004, UK Flooring Direct is a company that provides flooring solutions. With over 25 years of experience, the company can now offer online services that give consumers access to high-quality products at affordable prices. Although based in Leicester, you can see the products provided via a virtual showroom. The company is also on top of market trends, ensuring you get the latest developments in the flooring industry, regardless of whether you prefer traditional flooring solutions or modern ones.
UK Flooring provides seamless doorstep delivery services.
For a normal doorstep delivery, you will be charged £15. You should allow for two working days for your order to be delivered. You will be given a call 30 minutes before the delivery to ensure you are ready to receive your parcel.
For Saturday doorstep delivery, you will be charged £20. Allow for a 2-days lead time. To ensure you are ready to receive your order, you will be called by the delivery team 30 minutes before the delivery.
For light parcels, you will be charged £9.50. This includes weekdays doorstep deliveries. If you want your light parcel delivered in the AM, you will be charged £15. Please allow a two days lead time. Pallet deliveries will be charged £15. Deliveries are done between 8 am to 6 pm.
UK Flooring Direct also delivers to Northern Ireland as well as other remote regions.
If you do not like your flooring deliveries, you can return them to UK Flooring Direct within 30 days after delivery.
Please ensure you contact the company before initiating the returns.
If you have changed your mind after a purchase, you can cancel your order within 14 days to receive your refund. However, if your order has already been dispatched, you must receive it and return it to the company. Please note that any returns must be in their original condition and must be unopened.
To arrange a return, please contact the UK Flooring Direct customer service. You will be required to provide your sales number as well as your contact details. Once the return has been accepted, you will receive it within 14 days. In case your order was delivered damaged, you will be required to provide proof of damage.
Also, UK Flooring Direct will not cover the cost of returning the goods.
What are some of the flooring products available at UK Flooring Direct?
UK Flooring direct stocks real wood, vinyl and laminate in different floor types. The company also offers flooring accessories such as door profiles, scotia, stair nosing, underlay, after-care items as well as installation products.
I am unsure of which product will suit my home. Can I get free samples?
If you are unsure of what to purchase, getting a free sample will not only help you colour match but also determine what compliments your décor. You also get the opportunity to see the flooring product chosen in natural light, eliminating any chances of mismatches. UK Flooring Direct also provides extra-large samples that help you feel the finish and texture of your home while also giving you the underfoot experience.
Does UK Flooring Direct have a price promise?
UK Flooring Direct is committed to providing the best quality flooring products at the best prices. The company promises the lowest prices in the market. The company regularly benchmarks the market for the most competitive prices and monitors all UK competitors’ pricing for in-store, online and even sale prices. If the company finds anyone selling a similar product at a lower price, the company will match the price.
You are not likely to find a lower price elsewhere. However, if you find cheaper prices from another retailer, the company will not only match the price but will also offer you an extra £25. You will also be refunded the difference within 28 days if you find a cheaper product elsewhere. For price match enquiries, reach the UK Flooring Direct team on 02476 012 840 or email pricepromise@ukflooringdirect.co.uk.
Is my payment information secure with UK Flooring Direct?
UK Flooring Direct is a checkmate accredited business. The company only uses reliable and secure payment methods secured with HSBC. This ensures the safety of your transactional details.
How do I contact the UK Flooring Direct team?
You can reach the UK Flooring Direct team via 02476 012 840 or email info@ukflooringdirect.co.uk.
UK Flooring Direct has a 4.6 rating among 14,428 reviews on Trustpilot. Customers love the great products, rapid delivery, excellent customer service and great pricing.
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from top brands - for free!
TroopScout proudly serves: All serving British Armed Forces members, Ex-Forces, MOD Civil Servants, Reservists, Cadets, NATO Personnel, British Legion Members, spouses and immediate family members of all the above.
Please note that we do not store your military information.