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Craft Coffee Club is the perfect stop for all coffee lovers looking for ethically sourced coffee from various destinations across the world. Embark on the journey of coffee discovery with Craft Coffee Club, and with each subscription box you get, you'll be able not only to enjoy the finest coffee and delicious artisan treats from independent UK brands. You'll also get the Feel Good magazine, with the details on the coffee and coffee partners, as well as tasting and brewing notes. A free gift will be included in selected monthly boxes. Part of every subscription goes back to coffee farmers, improving their lives and communities.
Craft Coffee Club ships its orders to the UK, Northern Ireland, and the Channel Islands addresses via the Royal Mail for next-day delivery. All orders are delivered free of charge, you’ll have to pay only the subscription fee.
If you do not like your Craft Coffee Club purchase, you can return it to the company. If you are seeking an exchange or refund, ensure you return the goods within 30 days of delivery. To initiate the return, contact the Craft Coffee Club team via email and send the communication before the lapse of the cancellation period.
Please note that return delivery costs will not be covered by Craft Coffee Club. Also, you should get your refund within 14 days after you end your subscription contract or after confirmation of receipt of the returned products. You will be reimbursed using the original payment method. However, you can opt to use another payment method.
To avoid return issues, ensure you confirm the items you receive upon delivery.
Craft Coffee Club does not have a friend referral program. However, you get great value for any subscription you choose.
How does a Craft Coffee Club subscription work?
Craft Coffee Club subscription is as simple as possible. All you have to do is choose how frequently you’d want to receive your box (every month, every two months, or every three months) and how you’d like your coffee (you can choose between whole beans, ground coffee, and Espresso grind). Once you place your order, your box will arrive at a selected frequency. You can easily cancel or pause your subscription at any time, from your online account.
When will my box be shipped?
Boxes are shipped on the 10th of the month. Depending on the subscription you’ve selected, your box will be shipped monthly, bi-monthly, or quarterly.
What should I do if my coffee subscription box doesn't arrive?
If your subscription box doesn't arrive between the 10th-15th of every month, you should contact the Craft Coffee Club team to find out where your parcel is and help you resolve the issue.
Can the box fit through the letterbox?
No, your subscription box contains two coffee bags, a magazine, and four treats, so it won't be able to fit through the letterbox.
When will I be charged for the subscription?
You’ll be charged on the 1st day of every month (or every 2nd or 3rd, depending on the selected frequency).
How much is a subscription?
Regardless of whether you opt for the monthly, quarterly or bi-monthly subscription, each box costs £24.95. And if you want an extra bag of coffee, you can add it at only £4.95.
How much coffee does each of the boxes contain?
Each of the boxes contains two bags of 250g of coffee. For an additional charge of £4.95, you can get one extra bag of coffee in your subscription box.
Is the coffee fresh?
Yes, all of Craft Coffee Club coffee is roasted fresh to order, delivered, and sent to your chosen address as soon as possible.
Can I receive ground coffee?
With Craft Coffee Club, you get the option of receiving your coffee just how you like it. Select either whole bean, espresso grind or medium grind.
Does Craft Coffee Club have brewing guides?
Since each bag of coffee has been roasted to be brewed in a specific way, you'll get a Feel Good magazine with brewing guides and much more in your subscription box.
What treats can I expect with my subscription?
With every box, you can expect surprise artisan treats. This means that the treats have been designed and crafted by independent and skilled businesses. These tasty and delicious snacks are made using only natural ingredients.
Can I give a Craft Coffee Club subscription as a gift?
Yes, with Craft Coffee Club, you can gift a coffee box to your friends, family, colleagues, or even clients! You can choose between a one-off box treat or one of the available VIP subscriptions (3, 6, or 12 months). Enter the recipient’s address at checkout and wait until they receive their surprise! The gift box also includes a selection of treats such as chocolate marshmallows, gourmet popcorn, crisps and even morish nuts.
Can I order just one box instead of a subscription?
You can order a subscription and cancel it after the box arrives. Cancellations are available free of charge and can easily be managed online.
How do I cancel my Craft Coffee Club subscription?
You can cancel your Craft Coffee Club subscription at any time. Go to your account and click on the subscriptions icon where you will see cancellation options. If you experience any difficulties, please contact the Craft Coffee Club team.
What does the term 'Specialty coffee' mean?
Specialty coffee is the coffee of the highest grade. It's among the world’s top 5% of coffee, with an SCA (Specialty Coffee Association) score higher than 85.
Where is Craft Coffee Club coffee sourced from?
Craft Coffee Club sources the best coffee globally. The company has in the past sourced coffee from Ethiopia, India and Guatemala.
Is the coffee offered by Craft Coffee Club Fairtrade?
Yes, Craft Coffee Club ensures that farmers are paid fairly (and even more than Fairtrade prices) for their coffee.
What does the Craft Coffee Club do to give back to the community?
Ever since the founding, Craft Coffee Club has been aiming to give back to the coffee farmers it partners with. In addition to paying better than Fair Trade prices for the coffee, Craft Coffee Club also gives back part of the subscription fee to communities from which it sources coffee. Subscriptions are used to provide communities with WaterAid pumps, trees for reforestation, and children with an education.
How can I contact Craft Coffee Club?
If you wish to contact Craft Coffee Club, call 01280 474 001 or email info@craftcoffeeclub.co.uk.
Craft Coffee Club has an excellent rating on Trustpilot. Customers love the coffee quality, the treats and the precise delivery services.
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from top brands - for free!
TroopScout proudly serves: All serving British Armed Forces members, Ex-Forces, MOD Civil Servants, Reservists, Cadets, NATO Personnel, British Legion Members, spouses and immediate family members of all the above.
Please note that we do not store your military information.