EXCLUSIVE BRITISH MILITARY DISCOUNTS
How to claim my free Alpinetrek voucher code?
- To get your free Alpinetrek voucher code, click on the Get Deal button and copy your voucher code.
- Proceed to the Alpinetrek site and add to the cart all the items you want to purchase. Click on your cart to confirm your purchase.
- Paste your voucher code in the empty voucher box and click redeem.
- Enter your address information, payment type and proceed to checkout. Wait for your items to be delivered.
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Alpinetrek is a clothing brand that was founded in 2006. It is now the leading online mountain sports retailer in Europe, with over 320 employees. The company retails premium mountaineering and climbing gear with great pricing, first-class services and efficient shipping.
With over 140,000 products in stock from 500 plus best outdoor brands, you will get what you are looking for. All equipment is tested and used by the toughest critics regularly. Get your climbing, hiking, cycling and running needs among the wide range of products offered.
Alpinetrek will process your order quickly for a speedy delivery with no hidden charges.
The company offers free shipping to the UK for orders worth £75. For orders under £75, you will be charged a delivery fee of £3.99. You should get your order in 6-8 working days. However, some orders might take longer than this.
Alpinetrek is currently not shipping orders to the Isle of Man, Northern Ireland, the islands and highlands and the Channel Island.
Alpinetrek returns policy
If you are not satisfied with the item you purchased, you can return it to Alpinetrek within 100 days of delivery. Please note that you can only return unused items. They should be in their original packaging with the labels attached.
If you want to exchange an item you purchased in a different size or colour, please return the item and ask for a refund. Once you get the refund, you can place a new order for the item you want. Orders worth less than £75 are subjected to a £3.99 return processing fee. However, orders above £75 are not charged a return processing fee.
You are advised to use the Royal Mail return label for free return shipping. However, if your order is less than £75, the shipping cost will be deducted from the amount refunded. Ensure you check your products upon delivery for possible damage and completeness.
Alpinetrek refer a friend programme?
Although Alpinetrek does not have a refer a friend program, be sure to check the website for discounts on selected items as well as other offers.
How do I place my Alpinetrek order?
Alpinetrek has a simple ordering process. To place your Alpinetrek order, visit the website and select all the items you want to purchase. Add the items to your cart followed by your delivery details and payment information. If you experience any challenges, please reach out to the customer service team for assistance.
Can I cancel or amend my order?
Your order can be changed before it is processed by the logistics team. Unfortunately, changes cannot be made after this. If you still wish to cancel or amend your order, reach out to the customer service team for assistance.
I want to order an item but it’s currently out of stock.
If an item is out of stock, you can set up an alert to be notified when it’s available. You will be notified via email when the item is restocked.
What if I need a large order for my company, school or club?
If you need a special order, reach out to Alpinetrek for a customized quote. Please provide the details of the exact items you want such as colours, quantity, models and sizes as well as your contact information.
What methods can I use to pay for my Alpinetrek order?
If you are using a credit card and your purchases are up to $1,500, you can use Mastercard or Visa. If you are using a debit card and your purchases are up to £1,500, you can use Visa Electron, Maestro or Visa Debit. This is to guarantee your security and that of your banking information. You can also use PayPal to pay for your order.
Please note that orders received by 1 pm Monday-Friday will be processed the same day.
Will Brexit affect my Alpinetrek order?
Alpinetrek undertook all necessary measures for a smooth transition into 2021 and to ensure timely deliveries. Please note that you can return an order from 2020 provided 100 days have not elapsed since the delivery. Also, Alpinetrek will take care of the customs.
What benefits will I get from subscribing to Alpinetrek newsletter?
If you subscribe to the Alpinetrek newsletter, you will be informed when special promos and competitions are running, get tips from the company’s experts, get discounts and vouchers, get birthday surprises and presents and be among the first to know about new products. You will also get a voucher worth £5 that you can redeem in your next order.
Is my data safe with Alpinetrek?
To enhance the service delivery to you, Alpinetrek may collect your data when you register, make a subscription, make an order or when you make an enquiry. However, your data is safe from any illegal and unauthorized activities.
How do I contact Alpinetrek?
You can contact Alpinetrek by phone on 03 33 33 67058 or fax +49 7121 7012291 Monday to Friday.
Alpinetrek has a rating of 3.1 among 490 reviews on Trustpilot.com. Customers are happy with the products and the customer services. However, some customers have had issues with returns and refunds.
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