

Maplin is an online retailer that specializes in electronic products. The company was founded in 1976 by three partners, Roger Allen, Doug Simmons and Sandra Allen. In June 2018, the company was relaunched under Digital First Retail Ltd. Maplin aims to enrich people’s lives by connecting them with brilliant technology, be it a tool, artform, creative process or hobby. The company offers a wide range of electronic and electrical equipment, from complex electronics to everyday electrical products such as power adaptors, batteries, solar energy panels and power adaptors.
Maplin will ensure you get your order as soon as possible.
The standard delivery option will cost you £1.99 for orders below £20. Orders above £20 will be delivered at no extra charge.
Your goods will be delivered via the selected delivery method and will be availed between Monday-Saturday. Once your order has been dispatched, you will be informed via email.
Ensure you organize for alternative delivery arrangements if you are unable to accept the delivery of your order.
If you make separate orders, you may receive them in separate deliveries. This is to ensure that you get your deliveries as soon as you complete your order.
If you want to know how far your order has reached, you can track it with the tracking details provided in your email.
If you experience delivery discrepancies, please contact the Maplin customer service team for speedy assistance within 2 days of receipt.
Please note that Maplin currently only delivers to the UK. However, if you are located in remote areas such as Northern Ireland or the Scottish Highlands, your order may take longer to be delivered.
Maplin has a simple returns policy for your convenience.
If you change your mind about a product you ordered, you can return the item within 30 days of ordering it. Returns made after 30 days will not be accepted. However, please ensure it is in its original condition.
If you order a faulty item, you can return it within 30 days of receiving it. Please note that before the approval, your product will be tested by the technical team to verify the defect or the error. If the item is found to be in good condition, you will be contacted to find the best solution for the problem.
If Maplin delivers a damaged or incorrect item, inform the team within 48 hours of receiving the product. Ensure you send the product images as well as any other information that may be required by the team.
If you receive leaking and hazardous items, please inform the Maplin team as soon as possible. You will be given information on how to safely dispose of the item and process your refund.
Please note that returns will only be accepted for products in the original condition. If you start assembling, using or inputting software or personal data, your return will not be accepted. Also, if the product packaging has been tampered with or torn, the return will be declined. Ensure you return all accessories and the leaflets provided.
Please note that consumable and hygiene products such as headphones can not be returned once opened. Ensure you check the description of the item without removing the original seal.
Also, you cannot return activated, opened or used games, subscriptions and downloads.
Contacted services such as installations cannot be refunded where the service has been completed.
You will be eligible for free returns if your item is damaged, defective or incorrect. Also, all returns must have a return label issued by the Maplin team.
If making a return within the UK, you will be charged £3.99.
Please note that it may take up to 10 days for the return funds to reflect in your account.
Maplin does not have a refer a friend programme. However, checkout the website to shop for heavily discounted electronics.
Do I need a Maplin account to make an order?
No, you can make an order without a Maplin account. However, by creating an account, you will benefit from a fast checkout process, exclusive discounts and an easy order management process.
Can I make a pre-order for an item I want?
Yes. You can pre-order products at Maplin. Please note that the delivery date indicated is the approximate date. Also, your payment will be charged at checkout.
Can I cancel my Maplin order?
You can cancel your order before it is processed. However, if your order has already been processed, send the Maplin team a message detailing the order number. If this does not help, return the product once received.
What payment methods can I use at Maplin?
To pay for your Maplin order, you can use American Express, Eurocard, Visa, Solo, Connect, Mastercard, Maestro, PayPal and Laybuy. All debit and credit cardholders will be validated and authorized by Maplin and the card issuer.
What if I have not received my Maplin order?
If you have not received your order, check if the delivery team has left a calling card. If you do not locate your items in 48 hours, contact Maplin within 48 hours for assistance.
Maplin has received a rating of 3.2 among 915 reviews. The team is helpful and responsive in solving customer queries. The refund process is also quick not to mention the great products offered.
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Please note that we do not store your military information.Get instant access to exclusive British military discounts
from top brands - for free!
TroopScout proudly serves: All serving British Armed Forces members, Ex-Forces, MOD Civil Servants, Reservists, Cadets, NATO Personnel, British Legion Members, spouses and immediate family members of all the above.
Please note that we do not store your military information.